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Silver Companion – Terms and Conditions

Effective Date: 05/01/2025

Welcome to Silver Companion. By accessing or using our services, you agree to the following terms and conditions. Please read them carefully.

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1. Services Provided

Silver Companion offers non-medical in-home support services to aging adults, including:

  • Companion visits and wellness check-ins

  • Light household support

  • Errand services (e.g. grocery/pharmacy pickups)

We do not provide medical care, personal hygiene assistance, or services requiring a professional healthcare license.

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2. Scheduling and Cancellations

  • Visits must be scheduled in advance using our website or by phone.

  • We require 24 hours’ notice for cancellations.

  • Missed appointments or cancellations made within 24 hours are non-refundable unless due to emergencies.

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3. Payment Terms

  • All services must be prepaid via our online booking system or approved invoicing method.

  • Monthly care plans are billed on a recurring basis.

  • One-time services (such as errands or intro visits) are billed separately.

  • A valid payment method is required on file to secure services.

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4. Refunds and Rescheduling

  • Payments are non-refundable once services are delivered.

  • If we are unable to complete a visit due to inclement weather, emergencies, or caregiver illness, the visit will be rescheduled at no extra charge.

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5. Privacy and Confidentiality

We respect your privacy. All personal information collected through the site or during visits is kept strictly confidential and used only to provide services. Photos or updates are shared only with authorized family members or legal guardians.

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6. Family Portal and Updates

Families with a subscription plan will receive updates through a secure digital system or shared drive. Access is limited to authorized contacts provided by the client.

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7. Right to Refuse Service

Silver Companion reserves the right to refuse or discontinue service if:

  • The environment is unsafe

  • The client is aggressive or abusive

  • Services fall outside our scope of care

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8. Modifications

We may update these terms at any time. Continued use of our services after changes constitutes acceptance of those changes. The most current version will always be posted on our website.

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